BringItHome Dispute & Refund Policy

This policy outlines how disputes and refunds are handled for public market purchases on BringItHome.

1. PUBLIC MARKET REALITIES

BringItHome facilitates purchases from open Nigerian public markets. By shopping on the platform, you accept that:

• No Quality Refunds: There are no refunds for variations in quality, ripeness, or standard market condition, as is customary in public markets.
• Price Fluctuations: Final prices may vary slightly from initial estimates based on daily market changes.

2. GROUNDS FOR DISPUTE (NO REFUNDS)

BringItHome operates a strict zero refund and zero return policy for public market purchases. Prices and items are locked at the point of the accepted offer. Disputes on our platform are solely for reporting poor Shopper performance, which regulates their standing on the platform.

You may raise a dispute to report a Shopper for:

• Missing Items: An item you paid for was not delivered by the rider.
• Completely Incorrect Items: You received a materially different item than what was ordered (not simply a different acceptable brand).

Note: Reporting a Shopper for these issues affects their rating and may lead to their suspension, but it does not result in a financial refund to you.

3. EXCEPTIONS FOR EXTREME CASES

While we maintain a strict zero-refund policy, BringItHome reserves the right to review disputes on a case-by-case basis. In very extreme cases, at our sole discretion, we may consider issuing a compensatory credit to your BringItHome internal wallet .

• Wallet credits can only be used automatically towards your future purchases on the platform.
• Cash refunds to your bank account are never provided under any circumstances.

4. UNREACHABLE BUYER PROTOCOL

If you are unreachable at the designated delivery address, the Shopper may trigger an "Unreachable Warning."

• You will receive an urgent notification with a limited response window to confirm your availability.
• If you repeatedly fail to respond after the maximum warnings, the delivery is automatically escalated to DISPUTED status.
• Forfeiture: Following admin review, if the Buyer is deemed at fault for a failed delivery, the escrowed funds may be entirely forfeited to compensate the Seller for the procured perishable goods and delivery attempt.

5. HOW TO FILE A DISPUTE

Disputes must be filed after delivery confirmation and within the dispute window displayed in your app. To file:

1. Navigate to the relevant order in your Shopping Lists and tap "Submit Dispute".
2. You will be prompted to review your order item by item .
3. For each item, you must explicitly select either "Accept" or "Dispute" . Items marked as "Accept" are final and cannot be disputed later.
4. For any item you mark as "Dispute", you must provide photographic evidence of the item received, along with a clear written reason. Without photographic evidence, the system will not allow you to dispute the item.

If you cannot locate the dispute option, contact support@bringithome.ng directly within the dispute window. Our team will review the dispute and may issue wallet credits or apply seller penalties as appropriate.