BringItHome Buyer Terms of Service

Effective Date: 17 June 2026  |  Last Updated: 24 September 2026

Operator: BringitHome Premier Solutions Limited, RC 8477018
Registered Address: 174 Jakpa Road, Opposite Mocka Foam, By White House Junction, Warri, Delta State, Nigeria.

1. BETA PHASE DISCLAIMER

2. ACCEPTANCE OF TERMS

By creating an account or submitting a shopping list on BringItHome ("Platform", "we", "us"), you agree to these Terms and our Privacy Policy. You must be at least 18 years old to use this platform.

3. NATURE OF SERVICE

BringItHome connects you with Freelance Shoppers and Market Managers operating in Nigerian public markets. We are solely an intermediary technology platform — we do not own, stock, retail, or guarantee any product sold through the platform. Your purchase contract is strictly with the Seller whose offer you accept, not with BringItHome.

3.1 Public Market Operations

• No product guarantees: Item quality, ripeness, and availability are subject to conditions in open Nigerian public markets on the day of purchase. By accepting an offer, you explicitly waive rights to claim refunds for subjective quality variations under the Federal Competition and Consumer Protection Act (FCCPA), acknowledging the unstructured and perishable nature of public market goods.
• Zero Refund and Zero Return Policy: BringItHome operates a strict zero refund and zero return policy. Prices and items are locked at the point of the accepted offer. By accepting an offer, you assume all risks related to subjective quality variations. There are absolutely no refunds or returns for public market purchases.

3.2 Market Day Information and Alerts

• Schedules come from Sellers: The market days shown on the platform are set by each Seller's Market Manager, are for information only, and may change or be cancelled without notice. Descriptions of market days (for example, that they are usually busier) are general and are not a promise about stock, choice, quality or price on any particular day.
• Alerts are optional: We send market day alerts only to people who have agreed to receive them, as described in our Privacy Policy. You can stop them at any time in your profile or through the unsubscribe link in any alert. Stopping alerts does not affect order, payment, delivery or account messages.
• SendIt: Alerts may suggest using SendIt to send items to someone near a market. SendIt orders are subject to Section 6 and to that market's delivery areas.

4. FREELANCE SHOPPER RELATIONSHIP

Freelance Shoppers are independent contractors, not employees of BringItHome. Your procurement contract is directly with the Seller whose offer you accept. BringItHome manages when payment is released to the Seller.

5. PAYMENT, FEES & RELEASE OF FUNDS

Payments are processed by our appointed third-party payment service provider(s), licensed and regulated to operate in Nigeria. The identity of our current payment service provider is available on request.

• Service Charge: A platform service charge (displayed at checkout) is added to your order total. This charge covers all payment processing fees (PSP). The Seller receives 100% of the price they quoted.
• Payment Release Mechanics: BringItHome manages the timing of your payment's release to the Seller: your payment is received by our payment service provider and recorded as held by BringItHome. Funds are released to the Seller upon explicit confirmation of delivery using the 6-digit delivery code, or until the formal dispute window has lapsed without issue.
• Delivery Confirmation & Fund Release: The rider will provide a 6-digit code upon arrival. Entering this code confirms successful delivery, waives further liability for missing items, and irrevocably authorizes the release of your payment to the Seller's bank account.
• Automatic Confirmation — Why, and What You're Agreeing To: BringItHome's public market purchases are same-day and predominantly perishable. Holding a delivery open indefinitely while awaiting your action is not commercially or practically viable for fresh goods, and would leave Sellers unpaid for correctly-fulfilled orders through no fault of their own. For this reason, if you do not enter your 6-digit code (or, for SendIt, take the "Confirm Received" action) within the delivery window displayed to you in-app, your delivery is automatically confirmed and payment is released to the Seller, exactly as if you had confirmed it yourself. By creating an account and submitting a shopping list, you expressly consent to this mechanism as a condition of using a same-day, perishable-goods marketplace.
• Unreachable Buyer: If your rider cannot reach you at the delivery address, the Seller may trigger an "Unreachable Warning". You will receive an urgent in-app notification with a short response window (displayed to you at the time, currently around 20 minutes ) to respond and confirm your availability. If you fail to respond within that window, the delivery will be automatically confirmed. In this event, your items will be returned to and held by the Market Manager. BringItHome cannot guarantee the condition of perishable items and will not be liable for any deterioration or damage. You may still raise a dispute over an unreachable-triggered confirmation within the applicable dispute window (see Section 8) — this is a real, buyer-initiated review, not merely a request you make and hope for a response to.

6. SENDIT GIFT DELIVERY

SendIt is a delivery mode in which you send a purchase to a Beneficiary — a third party you designate, rather than to yourself. The Beneficiary is not a BringItHome platform user and has no direct contractual relationship with BringItHome. Your purchase contract remains with the Seller whose offer you accept, exactly as with a standard delivery.

• System-initiated confirmation: Unlike a standard delivery, which you confirm yourself with a 6-digit code, a SendIt delivery does not use a code. Instead, delivery automatically confirms once the full delivery window you agreed to at checkout has elapsed, unless you confirm receipt earlier via the "Confirm Received" action. You will be notified as the delivery progresses through its window, and you may confirm receipt at any point during that window.
• Dispute window is your primary recourse: Because confirmation may happen automatically rather than by your own action, the post-confirmation dispute window is your main opportunity to report a problem with a SendIt delivery. As with standard deliveries (see Section 8), a SendIt delivery you confirmed yourself gets a shorter window than one that auto-confirmed without your involvement — both are displayed in-app at the time of your order, and account for the possibility that you are in a different timezone from your Beneficiary.
• Evidence standard: As with standard deliveries, the Seller is required to photograph each item before dispatch. This pre-dispatch evidence — not a photograph taken at the Beneficiary's door — is the evidence base used to adjudicate any SendIt delivery dispute, consistent with Nigerian delivery practice in which items are handed to a person rather than left unattended.
• Beneficiary details are your responsibility: You are responsible for the accuracy of the name, phone number, and delivery address you provide for your Beneficiary, and for confirming with them that you have their permission to share these details with BringItHome for the purpose of the delivery.
• Gift-not-received claims: If your Beneficiary tells you they did not receive an item, you must raise a dispute within the applicable dispute window. BringItHome cannot adjudicate a claim raised outside that window, as your payment will already have been released to the Seller.

7. DATA PRIVACY (NDPA 2023)

We collect only the information necessary to fulfill your delivery, in compliance with the Nigeria Data Protection Act (NDPA) 2023. Your name, delivery address, and phone number are securely shared with the assigned Seller and their dispatch Rider strictly for the purpose of completing your order. Please read our full Privacy Policy for complete details.

8. DISPUTES AND REPORTING

Your dispute window depends on how your delivery was confirmed, not just when:

• You confirmed it yourself (entered your 6-digit code, or tapped "Confirm Received" for SendIt): you have 1 hour afterward to raise a dispute (SendIt: the window displayed in-app at checkout, see Section 6).
• It was automatically confirmed because you did not act within the delivery window, or did not respond to an Unreachable Warning: you get a slightly longer 3-hour window instead. We extend this specifically because you took no active part in triggering the confirmation, so you may not learn it happened right away — you're notified the moment it occurs, and the extension is sized to give you a realistic, same-day chance to notice and respond without holding up the Seller's payout for an entire day.

During the applicable window, the final release of funds to the Seller is paused.

• Disputes must be raised on an item-by-item basis using the platform's Dispute Wizard.
• Items explicitly marked as "Accepted" during the dispute process are final and cannot be disputed later.
• Photographic evidence from you is strictly required for any item marked as "Disputed" where you actually received it. For a delivery that auto-confirmed without you receiving anything (e.g. items returned to the Market Manager under the Unreachable Buyer protocol), our adjudication instead relies on the Seller's own pre-dispatch, per-item photographs — taken before the rider ever left the market — so the absence of a photo from you is never itself a reason your dispute goes unheard.
• If verified items are missing or were out of stock, funds for those specific items will be credited to your BringItHome internal wallet.
• Other refunds are only available in exceptional circumstances at BringItHome's absolute discretion. Please see our full Dispute & Refund Policy for complete details.
• Late Delivery Compensation: If your delivery is completed after the estimated delivery time, we may credit your BringItHome internal wallet with a compensation amount for the delay, as notified to you at the time of delivery.

9. ACCOUNT SUSPENSION & TERMINATION

• By You: You may request account closure by contacting support@bringithome.ng . Any active orders must be resolved before closure.
• By BringItHome: We reserve the right to suspend or permanently terminate your account if you fraudulently dispute orders, abuse the delivery code system, or otherwise violate these Terms.
• Effect: On termination for fraud, wallet balances may be forfeited. In other cases, any remaining wallet balance will be addressed within 30 days.

10. LIMITATION OF LIABILITY

To the fullest extent permitted by Nigerian law, BringItHome's total liability to you for any claim shall not exceed the service charge you paid on the specific transaction giving rise to the claim. BringItHome is not liable for the acts or omissions of any Shopper, Manager, or Rider, for market-driven quality variations, or for any indirect or consequential loss. Nothing here limits liability for death or personal injury caused by BringItHome's gross negligence.

11. GOVERNING LAW

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute shall be subject to the exclusive jurisdiction of the courts of Delta State, Nigeria .

For any questions about these Terms, contact legal@bringithome.ng .